Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Effective Date
This Privacy Policy is effective as of January 1, 2024, and governs the privacy terms of our website and services.
Company Information
Mali Road Rescue is committed to protecting your personal information and ensuring your privacy while using our roadside assistance services.
Personal Information
When you use our services, we may collect personal information including:
- Name and contact information (phone number, email)
- Vehicle information (make, model, license plate)
- Location data for service dispatch
- Payment information for billing purposes
- Service history and preferences
Service Information
We collect information related to the services you request, including:
- Type of roadside assistance needed
- Service location and destination
- Time and date of service requests
- Service outcomes and feedback
Technical Information
When you visit our website, we may collect technical information such as:
- IP address and browser type
- Device information
- Pages visited and time spent on our site
- Referral source
We use the information we collect for the following purposes:
- Service Provision: To provide roadside assistance services and dispatch technicians to your location
- Communication: To communicate with you about your service requests and updates
- Billing: To process payments and send invoices for services rendered
- Service Improvement: To improve our services and customer experience
- Safety: To ensure the safety of our customers and technicians
- Legal Compliance: To comply with legal obligations and protect our rights
- Marketing: To send promotional communications (with your consent)
We may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist in delivering our services
- Technicians: With our roadside assistance technicians to provide service
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Safety: To protect the rights, property, or safety of our customers or others
By providing your phone number, you consent to receive text messages from Mali Road Rescue regarding:
- Service updates and technician arrival times
- Service confirmations and follow-ups
- Emergency notifications related to your service request
- Important account information
Message and data rates may apply. You can opt out of receiving text messages at any time by replying STOP to any message or by contacting us directly.
We implement appropriate security measures to protect your personal information, including:
- Secure servers and encryption for data transmission
- Access controls and authentication systems
- Regular security audits and updates
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (where legally permissible)
- Opt out of marketing communications
- Request a copy of your data
Our website may use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our website functionality
- Provide personalized content
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Effective Date" at the top of this policy.
If you have questions about this Privacy Policy or need to exercise your rights regarding your personal information, please contact us:
Mali Road Rescue
Serving 50+ cities nationwide